Case Study: Over 20 Years of Moss Removed from a Bury St Edmunds Bungalow
Project Overview
The client owned a single-storey bungalow in Bury St Edmunds, surrounded by trees in a beautifully leafy location. The flat-tile roof had not been professionally cleaned for over 20 years, allowing deep-set moss, algae and lichen to colonise the surface. The tree-rich surroundings and heavy shade meant moisture lingered for long periods, further accelerating tile deterioration and blocking drainage routes.
Unsolicited Roof Clean?
The homeowners had politely declined the unsolicited services of another company when a man knocked at their door offering to clean the roof. Despite saying no, he went ahead and cleaned a patch of their roof without their permission. Concerned by the approach, they contacted us. We provided a professional, detailed quote and they chose to proceed with our full roof cleaning service. It’s always best to go with a fully insured company that follows UK industry standards — because if something goes wrong (damage, injury, hidden defects) you want to be protected. We ensure we’re covered so you aren't left vulnerable.
Our Scope of Work
Detailed inspection & quote: We visited the site, assessed the roof tile type, condition and surrounding tree cover, and advised the homeowner on the safest and most effective method. We also inspected the loft where possible to confirm felt lining condition and suitability for cleaning.
Safe access setup: We erected a mobile scaffold tower and specialist access gear around the bungalow. Each evening the scaffold was moved aside so the driveway, path and the household routine were not affected. Importantly, we adhered to our policy of never stepping on the roof tiles to avoid damage, cracking or voiding any warranty.
Gentle cleaning method: Given the age and condition of the flat tiles, we used low-pressure which gently removed moss, algae, lichen and grime without risking tile damage.
Protective treatment & guarantee: After cleaning, we applied a biocide treatment to prevent regrowth and extend the lifespan of the roof. We backed the job with our 2-year moss-free guarantee: if moss returns within that time, we’ll return and treat it free of charge.
Clean-up and drainage check: We cleared away all debris, ensured gutters and down-pipes were flowing freely and left the property looking tidy and refreshed.
The Results
- The roof’s appearance was transformed: what once looked dark, moss-covered and aged now looked bright, clean and well-maintained.
- Drainage performance improved: blocked valleys and moss-clogged gutters were cleared, reducing the risk of overflow or water damage in future.
- The homeowner gained peace of mind: they were confident the roof was protected, the surrounding trees would no longer accelerate moss growth to the same extent, and future maintenance would be easier.
- Because we used the correct method and avoided pressure jet damage, the roof materials were preserved, helping extend its serviceable life and reducing the risk of major repair sooner than necessary.
What The Homeowner Said:
"Thanks Gideon for doing such a good clean of our roof and paths, and for leaving everywhere so tidy" - Homeowner, Bury St Edmunds (Google review)
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