Privacy Policy
Last updated: 27 June 2026
Privacy Policy
ICENI Exterior Cleaning ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).
Who We Are
ICENI Exterior Cleaning
21 Radcliffe Road RAF Lakenheath Suffolk IP27 9RH
Email: info@iceniexteriorcleaning.com
Information We Collect
When you contact us or request a quotation, we may collect:
- Name
- Telephone number
- Email address
- Property address
- Details about your enquiry
- Photographs you choose to send us
- Any other information you provide voluntarily
We also collect certain technical information automatically when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage data through cookies and analytics tools
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Arrange appointments
- Deliver our services
- Communicate about your booking
- Improve our website and customer experience
- Prevent fraud and maintain website security
- Meet our legal obligations
We will never sell your personal information.
Our Legal Basis
Under UK GDPR, we process your personal information because:
- You have requested a quotation or contacted us.
- It is necessary to fulfil our contract with you.
- We have a legitimate business interest in improving our services.
- We are required to comply with legal obligations.
How Long We Keep Your Data
We only keep personal information for as long as necessary to provide our services and meet legal, accounting and tax obligations.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Understand how visitors use our website
- Improve website performance
- Remember your preferences
- Measure advertising effectiveness
You can control or disable cookies through your browser settings.
Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics collects anonymous information including:
- Pages visited
- Time spent on the website
- Device type
- General location data
This information helps us improve our website.
Meta (Facebook) Pixel
Our website uses the Meta Pixel.
This allows us to:
- Measure advertising performance
- Understand website usage after visitors click our adverts
- Show relevant advertising to previous website visitors
Meta may collect information in accordance with its own Privacy Policy.
Google reCAPTCHA
We use Google reCAPTCHA to protect our website against spam and automated abuse.
reCAPTCHA analyses visitor behaviour to determine whether activity is performed by a human.
Its use is subject to Google's Privacy Policy and Terms of Service.
Third-Party Services
We may use trusted third-party providers including:
- Google Analytics
- Meta (Facebook)
- Google reCAPTCHA
- Website hosting providers
- Email providers
These providers only process data necessary to provide their services.
Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request a copy of your personal data
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the details above.
Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse or disclosure.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
ICENI Exterior Cleaning
21 Radcliffe Road RAF Lakenheath Suffolk IP27 9RH
Email: info@iceniexteriorcleaning.com
If you remain unhappy with how we handle your information, you have the right to complain to the Information Commissioner's Office (ICO):